Finally, AI cargo claims automation for recovery agents and in-house claims teams.
The StilFresh app is the AI claims workspace for recovery agents, insurers and brokers. New instructions become fully-drafted cases in minutes: documents read, facts extracted, letters written, time bars tracked — you stay in control of every approval.
Questions first? Read the common questions.
Sound familiar?
If you handle more than a handful of cargo claims a month, you know the drill.
Instructions arrive by email with attachments — downloading, filing to Drive and re-typing every case eats your day.
The facts sit inside bills of lading, survey reports and invoices. Someone has to read all of them.
Time bars are missed not because nobody cared, but because nobody saw the calendar.
The same letters — claim, authority, assignment of rights, invoice — written from scratch, again.
Clients call for updates you have to dig through your inbox to answer.
Nobody can say, at a glance, what the portfolio has recovered versus what it is exposed to.
One app, from instruction to settlement
Each capability answers one of the pains above — and each one keeps a human in control of what leaves the system.
Automated intake
The StilFresh app watches your inbox, recognises new instructions, creates the case with the next reference number, files every attachment in the case's Drive folder, and drafts the client acknowledgement. You approve; it sends.
AI document extraction
Bills of lading, survey reports, commercial invoices and email trails are read for you: client, exporter, importer, transport means, opponent, amounts and dates — presented for one-glance verification, never written blindly.
Time-bar radar
Every live case grouped by urgency — under one month, two, three — with expired bars flagged in red. Settled and closed cases stop counting automatically.
Drafting studio
Letters of claim, letters of authority, assignments of rights and fee invoices generated on StilFresh app letterhead, with your fee rules and bank details applied. Email replies go back as Gmail drafts in the right thread, with your reference in the subject.
Offers & recovery tracking
Every offer recorded against the claim amount with the percentage recovered and the shortfall left to chase.
Financial analytics
Recovery rate, exposure and claim counts by client and opponent, sortable either way, in USD or local currency.
Client portals
Share a magic link and your client sees their own portfolio — cases, updates, offers, routes — branded with their logo, no login, with an expiry date you set.
Closed-case audit
The system re-reads the email trail on closed cases and tells you which ones may not be as closed as you think.
From inbox to instruction to case
An email lands, the StilFresh app reads it, files the attachments, creates the case and drafts the acknowledgement — while you keep the final say on every outgoing message.
Nothing slips past a time bar
Cases are grouped by how much time is left, expiring bars are flagged in red, and settled or closed cases simply stop counting.
Letters and invoices, drafted for you
Letters of claim, authority and assignment of rights, plus fee invoices with your fee rules and the right bank details — reviewed by you, then sent.
Clients who can see, stop calling
A magic link, their logo, their portfolio. Case breakdowns, updates, offers and shipment routes — no login, and the link expires when you say.
Built for the way you work
Recovery agents
Automate the portfolio. Intake, extraction, drafting and time bars run themselves; you run the negotiations.
In-house claims teams
Your claims volume, under control. Every case filed, every deadline visible, every handler on the same register.
Brokers with mandates
Handle high volumes and report on them. Client-ready portfolio portals mean your principals see progress without a single chase email.
How it works
Connect your mailbox and Drive
The StilFresh app watches where instructions already arrive — no change to how your clients send you work.
Instructions become cases
Reference number, Drive folder, extracted facts, drafted acknowledgement — every new email becomes a ready-to-review case.
You review, approve, send
Letters, replies and invoices leave only when you say so. You stay the claims handler; the StilFresh app does the paperwork.
See what your portfolio is telling you
A sample of the analytics inside the StilFresh app. Click a carrier to explore it.
Carrier performance breakdown
Sample dataKnow before you write which carriers settle and which ones fight.
Carrier responsiveness
Sample dataAverage days to first response and to settlement per carrier, read from the case email trail. Chase the slow ones early; stop chasing the ones already moving.
Recovery strategy signals
Sample dataThe StilFresh app reads settled cases with similar cargo, cause of damage and opponent, and surfaces what worked. Every settled case teaches the next one.
What works against Carrier A
Ocean carrier — Europe trade lane
Letter of claim within 10 days of arrival, backed by the survey report and reefer logs, followed by a firm chaser at day 30.
Portfolio health
Sample dataExposure vs recovered, claim counts by status, and time bars by urgency. One screen your principals can read.
Claims by status
Time bars by urgency
Exposure
USD 5.6M
Recovered
USD 2.1M
Recovery rate
38%
1,400+ cargo claims managed end-to-end
Every case filed, referenced and searchable
Recovery reporting your clients can open themselves
How it works, and what it costs
Two parts: a one-off onboarding to bring your portfolio in, then a subscription that runs it.
1. Onboarding & portfolio setup — from USD 4,500 (one-off). Before anything runs automatically, we go deep into your portfolio: we map how your instructions arrive, connect your mailbox, Drive and document sources, migrate your existing case register, configure your clients, carriers, fee rules and letter templates, and train the extraction on your own paperwork. You go live on a system that already knows your book. Scoped per portfolio size; quoted after a discovery call.
StilFresh app
USD 12,900 / year
- Automated intake from your mailbox
- AI document extraction
- Time-bar radar
- Drafting studio with fee rules and letterhead
- Offer and recovery tracking
- Financial analytics
- Unlimited client portal links
- Email support
Enterprise
Contact us
For multi-entity portfolios, bespoke integrations, dedicated onboarding and priority support.
Talk to usOnboarding and portfolio setup is billed once, separately.
Running your entire portfolio on the StilFresh app costs less than a single junior employee — and the StilFresh app works 24/7, every day of the year. No leave, no handovers, no backlog on Monday morning.
See it on your own claims
Pick a slot that suits you — we will walk through the StilFresh app on claims like yours and answer every question about control, security and onboarding.
Book a demoPrefer email? admin@stilfresh.co.uk